1 Reply Latest reply: Jan 9, 2018 5:19 PM by Tony Walters RSS

When routers or steelheads change IP address but name stays same.

sarah mulvihill

What process do you use when a device interface changes IP Addresses in netprofiler?   When the router/steelhead address changes, but the name stays the same, it results in duplicate entries in Netprofiler.  Do you just delete the old ones and start collecting on the new ones or is there a documented best practice to merge the data?   It also causes issues when you run reports using said interfaces. It seems like the report generator only looks at the first (old) address and doesn't continue on searching through the data for the second (new) address of said interface so if you leave them both in there (old and new), and try and run a report on that interface that spans the timeframe when the address change occurred, you get an error and the report won't run.