4 Replies Latest reply: Nov 10, 2015 2:23 AM by Amit Patil RSS

Steelhead mobile : denied license from controller

Arranda Saputra

Hi, I'm currently testing my new SMC appliance but on my client status always says "Connected: Denied License" and the log saying "denied license from controller"

An article in riverbed KB explains what the status means but no details on why it happens and how to solve it.


I have installed SSL license to my SMC, configure peering with Steelhead (SH1050)

1. Added the same root CA to both SMC and SH

2. Create signing CA on SMC and SH, and add root as chain certificate

3. Import SMC certificate and added to SH trusted mobile entity

4. Import SH certificate and added to SMC trusted entity


Is there anything I missed? please advise. thank you