1 Reply Latest reply: Jun 11, 2018 11:13 PM by Colin Findlay RSS

iPad Pro WiFi Issues?

John Stone

As of this year, our iPad Pro's (2nd Generation 12.9-inch Wi-Fi) have started giving users issues with WiFi. We thankfully only have a small number of them but teachers report that they have to restart the iPads multiple times a day because they lose WiFi. We have tried pretty much everything we could think of from modifying/restoring our Xirrus access points, re-authenticating/forgetting network/resetting network settings , switching from 5GHz to 2.4GHz , issuing a brand new model all with no success. Sometimes this issue does not happen for a couple days , and other times its frequent. This issue does not happen to any of the other 2,200 iPads we have across 4 buildings, only the 12.9 pro's. Anyone experiencing the same thing? I am waiting for someone to report it again to try to grab a iOS console log to see if there is anything useful in there... thanks

  • Re: iPad Pro WiFi Issues?
    Colin Findlay

    John,

     

    We had this problem intermittently around a year ago but it wasn't just limited to iPads - we experienced difficulty with iPhones, specifically 5si & SE models.

     

    Turned out to be an Apple iOs issue in the long run.

     

    Might not be the resolution to your specific issue but another avenue worth exploring.

     

    Colin

     

    Colin Findlay

    IT Systems Engineer, XCWT & XCWP

    SEC | Scottish Event Campus | Glasgow G3 8YW | UK