When there is a problem with your Steelhead appliance or you suspect a network problem related to it, you can call the TAC. The TAC is 24x7 and lots of people do each day, it's often the fastest path towards determining what goes wrong.
But what if you are in a secure environment? Or you don't want to wait the extra time before the case gets assigned to a TAC engineer? Or just want to be able to do the troubleshooting yourself? Or at least be able to understand what they are looking at and talking about?
A group of Riverbed TAC engineers have worked on an internal troubleshooting document to kick start new TAC engineers. It describes the design of the Steelhead appliance, the working of the optimization service and the setup of optimized TCP sessions, installation and operation related issues, various latency optimization related issues, on how to use the various CLI tools to troubleshoot and how you can deal with the contents of the system dump.
A public version of this document has now been made available for Riverbed customers, you can download it at http://rvbd.ly/1p5MMgu. Download your copy today and enjoy having the knowledge on the Steelhead appliances which power your network!
Index of the book:
Abstract / Preface Chapter 1. Introduction to WAN Optimization Chapter 2. The Riverbed Approach to WAN Optimization Chapter 3. The Command Line and Tools Chapter 4. Installation Related Issues Chapter 5. Operation Related Issues Chapter 6. System Dump Chapter 7. Different Network Troubleshooting Scenarios Chapter 8. Latency Optimization Chapter 9. Logging Chapter 10. Further Help and Support Appendix A. Jargon Appendix B. Troubleshooting workflow for network performance related issues
Each of these new courses builds upon the pre-requisite WAN200 Optimization Essentials course and have been engineered to meet the demand from Riverbed customers and partners to learn about the new features and implementation best practices for RiOS products in complex enterprise environments.
What You Need to Know
Effective December 13, 2013, Riverbed Professional Services will no longer offer the 4-day Steelhead Advanced Deployment & Troubleshooting (“SADT”) class. For students interested in taking this class, all of the course material has been updated and integrated into the 5-day WAN350 Implementing Enterprise Optimization Architectures course that will be offered starting in December.
The WAN310 Optimizing Enterprise Applications and Protocols course will be offered starting in late Q1 and will appear on the training schedule by February.
WAN310 Optimizing Enterprise Applications and Protocols (50 Training Credits)
This 5-day solution-focused class offers an in-depth experience to the Riverbed® Optimization System (RiOS®) with hands-on configuration of applications and protocols using the Steelhead Appliance and Central Management Console. This class provides common and advanced scenarios for layer 7 application acceleration of video, e-mail, HTTP, terminal service environments, and storage replication protocols, as well as describing the use of the Virtual Services Platform. The class also provides details on optimizing UDP and IPV6 traffic and ways to securely encrypt all types of optimized data.
This course is specifically designed for Riverbed customers and resellers/partners involved in the administration of application servers, Active Directory, and of deployment of the Riverbed Steelhead product family in enterprise environments.
WAN350 Implementing Enterprise Optimization Architectures (50 Training Credits)
This 5-day solution-focused class offers an in-depth experience to the Riverbed Optimization System (RiOS®) with hands-on installation and configuration experience using the Steelhead Appliance and Virtual Steelhead with Central Management Console deployment integration. This class provides common and advanced scenarios with QoS and both serial and parallel Steelhead clusters as well as virtual In-path lab-intensive deployments in PBR, WCCP and Interceptor infrastructure solutions.
This course is specifically designed for Riverbed customers and resellers/partners involved in the design or deployment of the Riverbed Steelhead product family in more complex enterprise environments.
You can also buy training credits by purchase order, please contact your Riverbed partner or sales representative.
Training Credits, 1 Credit = $100 USD
Riverbed University training credits provide an easy and convenient method to purchase high-quality Riverbed training courses. Credits are a simple way to purchase training that may be applicable to your team at a later date.
Credits are redeemable within six months by any employee within an organization for any Riverbed University classroom or instructor-led online (ILO) general training course. By purchasing bulk training credits, organizations minimize the number of purchases and ensure teams can attend training as needs arise (new releases, new employees, etc.).
The Riverbed Splash community is a network of users and a set of tools for connecting, sharing, and collaborating. Whether you're here to troubleshoot a technical problem,
get best practices on your Riverbed product deployment, or want to learn how to leverage Riverbed's developer tools, you'll find it here in our community.